Some access issues may require that you clear the cache.
Here are directions by browser:
- Chrome
- At the top right, click More
- Click More tools Clear browsing data
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
- Firefox
- From the History menu, select Clear Recent History. ...
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
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Edge
- Click on the. menu button in the upper right corner.
- Click on Settings.
- Under Clear browsing data, click on Choose what to clear.
- Click on Clear.
- Internet Explorer 9, 10, 11
- Internet Explorer 8
- Select Tools > Internet Options.
- Click on the General tab and then the Delete... button.
- Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
- Safari
- Click on the Safari drop-down menu and select Preferences.
- Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
- Select the Develop drop-down menu. Click Empty Cache.
